At GlowAura Store, we want you to love your beauty purchases as much as we love creating them. While we strive for perfection in every product, we understand that sometimes an exchange or return might be necessary. Our policy is designed to be as smooth and luxurious as our bestselling highlighters.

Our Return Policy

We offer a 15-day return policy from the date you receive your items. Products must be in their original, unused condition with all seals and packaging intact to be eligible for a full refund.

Important Note on Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • False Lashes (for hygiene reasons)
  • Lip Balm (for hygiene reasons)
  • Face Masks (opened or used, for safety reasons)
  • Cleansers & Exfoliators (if opened or used)
  • Gifts & Sets (if any item from the set has been opened or used)

All returned items must be in their original, unopened condition with safety seals intact.

How to Initiate a Return or Exchange

Step 1: Contact Our Beauty Team

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – [Your Order Number]

Dear GlowAura Beauty Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:

– Product Name: [Product Name]

– Shade/Color: [If applicable]

– Reason for Return/Exchange: [Please provide details]

My Preference:

– [ ] I would like a full refund

– [ ] I would like to exchange for: [Product Name and Shade]

Contact Information:

– Full Name: [Your Full Name]

– Email: [Your Email Address]

– Order Date: [Date of Order]

Thank you for your assistance!

Sincerely,

[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours with a Return Authorization Number and shipping instructions. Please do not ship anything back until you receive this authorization.

Step 3: Package and Ship Your Return

Please include:

  • The item in its original packaging
  • All original tags and labels
  • The original packing slip or invoice
  • Your Return Authorization Number clearly visible on the outside of the package

Ship your return to:

GlowAura Store Returns
1919 Lawman Avenue
Fairfax, US 22032

Shipping Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Timeline

Once we receive your returned item:

  • Processing Time: 3-5 business days to inspect the returned item
  • Refund Issuance: 5-10 business days for the refund to appear in your original payment method
  • Total Time: Typically 8-15 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card
  • PayPal: Refunded to your PayPal account

The refund amount will exclude original shipping costs (unless the return is due to our error). For exchanges, we’ll cover the shipping costs to send your new item if the exchange is for the same reason.

Exchanges

We’re happy to exchange items for a different shade or product of equal value. If you’re exchanging for a more expensive item, you’ll need to pay the difference. For less expensive exchanges, we’ll refund the difference.

International Returns

While we ship globally (excluding some remote areas and parts of Asia), please note that international customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and its packaging. We’ll arrange for a replacement or refund at no additional cost to you, including covering return shipping.

Questions?

Our beauty-obsessed customer service team is here to help! Contact us at [email protected] and we’ll ensure your GlowAura experience remains as radiant as our highlighters.

Thank you for trusting GlowAura Store with your beauty journey. We’re committed to making your experience flawless, from browsing our Fresh collection to any necessary returns.

With love and sparkles,
The GlowAura Team